PRIVACY POLICY

 Last updated: 7 August 2025This Privacy Policy explains how HCR Prins Hendrik B.V., trading as Hotel Prins Hendrik, collects, uses, stores and protects your personal data when you use our website or services. We are committed to processing your data lawfully, transparently and securely, in accordance with the General Data Protection Regulation (GDPR).

1. Contact Details

HCR Prins Hendrik B.V.Hotel Prins HendrikPrins Hendrikkade 52–581012 AC Amsterdam, The NetherlandsKvK: 34201274BTW: NL812768243B01
Phone: +31 (0)20 6277931 / 6277946 / 6237969
Fax: +31 (0)20 6274391
Email: info@hotel-prinshendrik.nl


2. What Personal Data We Collect

We may collect the following personal data from you:

  • First and last name 
  • Email address 
  • Phone number 
  • Booking and stay details (dates, preferences, room type) 
  • Payment information (via secure third-party systems) 
  • IP address, device type, browser details (usage data) 
  • Any other information you voluntarily provide (e.g. dietary requirements, accessibility requests) 
  • We do not knowingly collect information from children under 16.


3. Why We Collect Your Data – Legal Bases

  • We process your data on one or more of the following legal bases:
  • Contract – To process and manage your reservation or request
  • Legal obligation – To comply with legal requirements (e.g. taxes, local laws)
  • Legitimate interests – To improve our services and ensure security
  • Consent – When required for email marketing or certain cookies


4. How We Use Your Data

  • We may use your personal data to:
  • Process and confirm bookings
  • Communicate with you before, during or after your stay
  • Answer your questions or requests
  • Comply with legal and tax obligations
  • Improve the performance of our website and services
  • Send promotional offers or news (only with your explicit consent)


5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Provide essential functionality
  • Remember your preferences (e.g. language)
  • Analyze website traffic and performance
  • Improve the user experience
  • You can manage your cookie preferences through your browser. For more information, see our Cookie Policy (if available).


6. Sharing Your Personal Data

We share your data only where necessary, with: 

  •  Booking and payment service providers 
  • IT support and hosting companies 
  • Analytics or marketing tools (if used and with consent) 
  • Government authorities (where legally required) 


We do not sell or rent your personal data.


7. Data Retention

  • We retain personal data only for as long as necessary for the purposes listed above, or as required by law. For example, we retain financial records for 7 years in accordance with Dutch tax law.

8. Data Transfers Outside the EU

If your data is processed outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:

  •  EU-approved Standard Contractual Clauses (SCCs)
  • Transfers to countries covered by an adequacy decision from the European Commission.


9. Your Privacy Rights

You have the right to:

  • Access your data
  • Correct or update inaccurate information
  • Request deletion of your data (where legally possible)
  • Restrict or object to data processing
  • Receive your data in a portable format
  • Withdraw consent at any time (where applicable)

 To exercise your rights, you can email us at info@hotel-prinshendrik.nl. If you are not satisfied with our response, you can file a complaint with the Dutch Data Protection Authority at https://autoriteitpersoonsgegevens.nl.


10. Data Security 

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. 

However, no online service can be completely secure. We cannot guarantee absolute protection, but we do our best to ensure your data is handled responsibly and securely.


11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before submitting personal information.


12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the revised date. Please check this page regularly to stay informed.


13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

 Email: info@hotel-prinshendrik.nl
Phone: +31 (0)20 6277931 / 6277946 / 6237969
Fax: +31 (0)20 6274391