Privacy Policy

Last updated: August 7, 2025

This Privacy Policy explains how HCR Prins Hendrik B.V., trading as Hotel Prins Hendrik, collects, uses, stores, and protects your personal data when you use our website or services. We are committed to processing your data lawfully, transparently, and securely, in compliance with the General Data Protection Regulation (GDPR).


1. Contact Details

HCR Prins Hendrik B.V.
Hotel Prins Hendrik
Prins Hendrikkade 52–58
1012 AC Amsterdam, The Netherlands
KvK Number: 34201274
VAT Number: NL812768243B01
Phone: +31 (0)20 6277931 / 6277946 / 6237969
Fax: +31 (0)20 6274391
Email: info@hotel-prinshendrik.nl


2. What Personal Data We Collect

We may collect the following personal data from you:

  • Name and surname
  • Email address
  • Telephone number
  • Booking and stay details (dates, preferences, room type)
  • Payment information (via secure third-party systems)
  • IP address, device type, browser details (usage data)
  • Any other information you voluntarily provide (e.g., dietary needs, accessibility requests)

We do not knowingly collect information from children under the age of 16.


3. Why We Collect Your Data – Legal Bases

We process your data on one or more of the following legal grounds:

  • Contract – To process and manage your booking or inquiry
  • Legal obligation – To comply with regulatory requirements (e.g. taxes, local laws)
  • Legitimate interest – To improve our services and ensure security
  • Consent – When required for email marketing or certain cookies

4. How We Use Your Data

We may use your personal data to:

  • Process and confirm bookings
  • Communicate with you before, during, or after your stay
  • Respond to your questions or requests
  • Fulfill legal and tax obligations
  • Improve the performance of our website and services
  • Send promotional offers or news (only with your explicit consent)


5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Provide essential functionality
  • Remember your preferences (e.g. language)
  • Analyze website traffic and performance
  • Improve the user experience

You can manage your cookie preferences via your browser. For more information, please see our Cookie Policy (if available).


6. Sharing Your Personal Data

We only share your data where necessary, with:

  • Booking and payment service providers
  • IT support and hosting companies
  • Analytics or marketing tools (if used and with consent)
  • Government authorities (when legally required)

We do not sell or rent your personal data.


7. Data Retention

We retain personal data only for as long as necessary for the purposes stated above, or as required by law. For example, we keep financial records for 7 years under Dutch tax law.


8. Data Transfers Outside the EU

If your data is processed outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, such as:

  • EU-approved Standard Contractual Clauses (SCCs)
  • Transfers to countries with an adequacy decision by the European Commission



9. Your Privacy Rights

You have the right to:

  • Access your data
  • Correct or update inaccurate information
  • Request deletion of your data (when legally possible)
  • Restrict or object to data processing
  • Receive your data in a portable format
  • Withdraw consent at any time (when applicable)

To exercise your rights, email us at info@hotel-prinshendrik.nl. If you’re not satisfied with our response, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via https://autoriteitpersoonsgegevens.nl.


10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

However, no online service can be completely secure. We cannot guarantee absolute protection, but we do our utmost to ensure your data is handled responsibly and securely.


11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We advise reviewing their privacy policies before submitting any personal data.


12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated revision date. Please check this page periodically to stay informed.


13. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: info@hotel-prinshendrik.nl
 Phone: +31 (0)20 6277931 / 6277946 / 6237969
 Fax: +31 (0)20 6274391